Shipping policy

[Delivery / Shipping Information]

Orders are generally shipped via Yamato Transport (regional rates apply):

  • Hokkaido: ¥750

  • Tohoku (Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima): ¥650

  • Kanto (Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi): ¥550

  • Shinetsu (Niigata, Nagano): ¥550

  • Hokuriku (Toyama, Ishikawa, Fukui): ¥650

  • Tokai (Gifu, Shizuoka, Aichi, Mie): ¥550

  • Kinki (Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama): ¥550

  • Chugoku (Tottori, Shimane, Okayama, Hiroshima, Yamaguchi): ¥650

  • Shikoku (Tokushima, Kagawa, Ehime, Kochi): ¥650

  • Kyushu (Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima): ¥650

  • Okinawa: ¥1,100

  • Asia: ¥950

  • North America: ¥1,100

  • Europe: ¥2,200

[International Shipping]

Customs duties, import taxes, and clearance fees may apply depending on the destination country or region. While our store covers these additional expenses, customers outside of Japan are not eligible for aftercare services (such as size exchanges or repairs). We appreciate your understanding.

  • For size exchanges, repairs, or aftercare items, shipments within Japan may be delivered via Click Post or Nekopos.

  • Free shipping applies to orders of ¥22,000 or more (tax included), regardless of whether gift wrapping is requested.

  • If you are away at the time of delivery, the carrier will leave a delivery notice. Please contact them directly to arrange a redelivery time.

  • Deliveries via Click Post or Nekopos are generally placed directly into your mailbox. If the parcel does not fit in the mailbox, it will be handed over in person. If you are absent, the courier will retain the parcel and leave a delivery notice.

  • Deliveries to Honshu generally arrive within 1 to 2 days after shipment, while deliveries to Hokkaido, Okinawa, and remote islands take approximately 2 to 3 days. Orders placed on weekends, public holidays, or during long vacation periods will be processed and shipped on the following business day.

  • In the event of shipping issues, we will work with the carrier to resolve them. If the shipping carrier notifies you that a package is lost, please contact us. In such cases, we will issue and ship a replacement item.

  • Please ensure your shipping address is entered accurately. If an incorrect address is provided, additional shipping charges may apply for reshipment. Furthermore, if the recipient name does not match the name listed on the mailbox, the courier may be unable to deliver the package. Please ensure the recipient name matches the mailbox label (c/o formatting is accepted).

  • If you registered an incorrect address at checkout, please contact us via our Contact form as soon as possible. (If the item has already been dispatched to the incorrect address, we will assist you by checking the shipment status using the tracking number.)