Legal notice

[Seller / Business Operator] CORP., MGD

[Brand Name] NANAGU

[Designer] KANA TAKOMAE

[Address] Head Office: 2F, 2-24-28 Chuo-honcho, Adachi-ku, Tokyo 120-0011, Japan Branch (Yoyogi Store): 1F, 2-44-13 Yoyogi, Shibuya-ku, Tokyo 151-0053, Japan

[Contact Information] Phone: +81-3-5888-6483

  • Please note that we do not provide customer support via phone.

Email: info@nanagu.co.jp

  • Please note that we do not respond to inquiries unrelated to the accessories sold on this website.

  • For inquiries regarding purchases or customer care, please contact us via email, the contact form on this site, or our official LINE account. We also recommend checking our Shopping Guide and FAQ.

  • If you are using a mobile email address or a free webmail service, our reply may not reach you due to spam filters or an incorrect email address provided. If you do not receive a reply after several days, please reach out to us via our official LINE account.

  • For inquiries regarding media styling, press pulls, or costume loans, please contact us at info@nanagu.co.jp.

[Selling Price] Please refer to the price displayed on each product page. All displayed prices include sales tax.

  • Due to fluctuations in the market price of precious metals, prices are subject to change without prior notice. We appreciate your understanding.

[Business Hours] Online Store: Open 365 days a year Yoyogi Store: https://www.nanagu.co.jp/pages/store-info

[Additional Fees & Charges] Shipping fees, bank transfer fees, and other transaction charges may apply depending on your selected payment method.

  • Domestic Shipping: Rates vary by region. Free domestic shipping applies to orders of ¥22,000 (tax included) or more.

  • International Shipping: Rates and delivery terms vary depending on the destination country/region.

[Payment Methods]

  • Credit Cards: Visa, MasterCard, American Express, JCB

  • Mobile Wallets: Apple Pay, Google Pay, PayPay, Merpay, Rakuten Pay, WeChat Pay, Alipay

  • Smartphone Carrier Payments: docomo, au, SoftBank

  • Shop Pay

  • GMO Deferred Payment

  • Other payment methods displayed at checkout may also be used. Available options will be shown during the checkout process.

[Payment Timing] Payment completion timing depends on the terms of each specific payment method.

[Delivery Timeframe] At NANAGU, every piece is made to order after your purchase is confirmed.

  • Orders are generally dispatched within 10 to 14 business days (excluding weekends and public holidays) counting from the day after your purchase confirmation date (or the size confirmation date for made-to-measure items).

  • Delivery times may vary depending on the product, customization details, or production status.

[Returns, Exchanges & Cancellations]

  • We do not accept returns once an order is confirmed.

  • Exchanges for initial defects, damaged items, or incorrect deliveries are accepted only if you contact us within 7 days of delivery. (No fees will be charged; applicable only to unused items.)

  • Once verified, we will arrange for an exchange or appropriate solution.

  • In the event that a gemstone or part comes off, we offer free repair services. Please reach out to us anytime via our Contact page.

  • Kindly return the item to our atelier within 5 days from the date of initial contact.

  • Return shipping costs and reshipping costs for defective, damaged, or incorrect items will be fully covered by us.

  • For size exchanges or custom repairs, availability and fees depend on the product and request details. Return shipping to our atelier is the customer's responsibility.

  • We do not accept gemstone exchanges based on natural variations in color or pattern.

  • For further details regarding size exchanges, repairs, or aftercare, please contact us.

[Product Characteristics] Every NANAGU piece is crafted and finished individually by hand. Due to the nature of handmade craftsmanship and natural gemstones, minor individual variations in shape, finish, color, and pattern may occur even among identical items. Please refer to each product page for specific details regarding materials, specifications, and sizing.

[Representative] Jaehyun Lee, Representative Director